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During the Month of August 37 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

Practice Management

Mrs Julie E Chow (f)Mrs Julie E Chow (f)
Practice Manager, MCMI

I manage the running of the practice and have a wide-ranging role from staff management to finance and business management. I joined Eccleston Medical Centre in 1999 and became Practice Manager in 2006. I am also the official Complaints Officer. Any enquiries / comments / criticisms should be addressed to myself in the first instance. I operate an open door policy should you wish to speak to me directly. I am married and have 4 boys and live local to our surgery.
Miss Dawn Ireson (f)Miss Dawn Ireson (f)
I joined the NHS in 2001 after 25 years in retail/admin. and joined the team here in 2005. I have gained NVQ's Level 2 & 3 in Business and Administration. I am the Carers champion here at the surgery. Outside of work I enjoy reading, walking, tracing my family tree and listening to music mainly Northern Soul & Motown. My main interest though are my beloved Labrador dogs and I am proud to be Treasurer of the North West Labrador Retriever Club and to help with the re-homing of Labrador's in need.

Administration

Miss Moesha Fairclough (f)

Apprentice

Reception

Mrs Catherine Hatton (f)Mrs Catherine Hatton (f)
I have worked for Eccleston Medical Centre for over 3 years as a medical receptionist. I have one daughter and have obtained qualifications NVQ 2 & 3 in Business and Administration whilst in the employ of E.M.C.
Mrs Ann Appleton (f)
Miss Jodie Greenall (f)
 
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