This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 We shall be closed on Thursday  23rd November from 12.30 for staff training and will re open on Thursday 24th at 8.00 am

Check out or Eccleston Medical Centre Facebook page

During the Month of October 57patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

Blue_Locked_FolderConfidentiality

How we keep your records confidential The Doctors and staff and others who are caring for you, keep records about your health and any care or treatment you receive from the NHS. Your records are kept in a safe place in the surgery either on computer or paper files.

Receptionists and secretaries are responsible for keeping your records in order and will, from time to time access your records.

Other Agencies

On the rare occasion you may be receiving care from other people such as Social Services. We may need to share some information about you so that we can work together for your benefit. We will only pass on information about you if they have a genuine need for it. There may also be other agencies that may ask for information but we cannot give details without your permission.

We will not, without good reason……

Give your medical details over the phone, unless we are certain of who we are talking to. Give details about you to anyone else without your permission.

If you have any questions on confidentiality please speak to the Practice Manager, Mrs Julie Chow.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website