Eccleston Medical Centre Partnership - Information for new patients wishing to join the doctors surgery

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During the Month of January 61 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF) External link
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

We want to know if you need information in a specific format e.g. braille, large print or easy read
We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
We want to know if you lipread or use a hearing aid or communication tool

Registration

Non-English Speakers

Pre-registration

New Patient Registration

pad_and_pen If you wish to register with this practice, please ask the receptionist for advice. If you have a medical card please bring this along with you.

As a patient you have the right to express preference as to whom you wish to see, however, if you require an appointment and your preferred GP is not available you will be offered an appointment with another doctor.

If you still wish to see your preferred GP you may have to wait longer. Disabled patient facilities are also available at this practice (Car park spaces, ramp, low level writing desks, toilet etc)

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali

Pre-registration with the practice

PreRegistration If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct.
ONCE COMPLETED PLEASE TELEPHONE FOR A NEW PATIENT APPOINTMENT
Pre-registration Form

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too, which you may fill out and send to us. When you come to the surgery you will be asked to sign this form to confirm that the details are correct.

Online medical questionnaire for new patients

Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.

Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice.

Registration Form