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During the Month of January 61 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

Welcome to Eccleston Medical Centre Partnership


Dear Patients



Dr. Chopra has now been joined by some of the partners and doctors from the Spinney Medical Centre. Regular sessions are now provided by  Dr. Claire Clarke, Professor Stephen Cox and Dr. Susan Hyde. The Medical Centre has been approved as a GP training centre and when space allows we will have GP trainees. They are fully qualified doctors who are completing their GP training and who are closely supervised by the permanent doctors.


Clinical Pharmacist

We are pleased to inform you that we will soon have a clinical pharmacist working at the surgery 2 mornings a week. Their role is to improve the safety, quality and efficiency of our prescribing and to free up the doctors time for other tasks.

3rd Party Ordering

As you may know we are no longer allowed to accept medication requests via 3rd parties such as chemists, medical device providers (stoma etc) and similar such firms.  This decision was taken by St Helens CCG in light of the high volumes of waste and also safety issues.

As we are not able to accept requests via telephone (unless you are a housebound patient) then the best solution for most will be Patient Access.  

You can register for Patient Access by clicking the Patient Access button

If you have any concerns about this please do not hesitate to contact the practice.


Our Mission Statement

“ To provide cutting edge primary health care, with old fashioned family practice values and ethos, serving & caring from our heart.”

 All Patients  now have a named G.P. Your named GP here at Eccleston Medical Centre is Dr Susan Hyde or Dr S Cox


(Site updated 06/03/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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